English
menu

How do I claim my free flight? 

Step 1 – Application

After your qualifying purchase of a participating product(s) within the campaign period [insert campaign period here] please visit [campaign URL] enter your products serial number and complete the application with your details. Please give your chosen departure airport, three destinations you would like to fly to and three possible travel dates. Please note that no destinations and no travel dates will be treated as a priorityover another. You can also tell us about up to 3 additional passengers Any additional passenger will be charged the current flight price including all taxes and charges at the time of booking.

Print off your PDF application and send it together with your original proof of purchase to:

Campaign P.O.Box

Step 2 – Application

Within 7 working days after receipt of your postal application The Organizer will then get back to you with your free flight offer. Please note that The Organizer cannot accept any responsibility for lost or delayed documents. Please ensure you make copies of your documents before posting them. In order to benefit from this offer it will have to be accepted within 48 hours.

Step 3 – Your offer

You must accept your flight offer within 48 hours. The Organizer will then book your free flight for you as soon as possible. If there are any additional passengers or cost for additional services your flight will be booked after payment for the additional passenger has been taken.

Which products are participating?

[insert participating products here]

Which destinations can I travel to?

We ask that you give three different destinations you would like to travel to and we will check our availability accordingly. Please note that not all destinations are available from all departure airports and that no given destination will be treated as a priority over another.

Possible departure airports and destinations are:

London
Barcelona
Paris
Rome

Can I book a ticket for my partner or a friend?

Yes. We can add additional passengers to your booking. You can tell us about three additional passengers in your application. Any additional passengers will be charged at the current flight price at the time of booking including any taxes and charges. Any additional charges by the airline, such as for example, golf bags, additional luggage, priority boarding etc. will have to be paid for by the participant. Please note that some airlines charge for all checked baggage.

When can I travel?

All flights must be booked by [insert last possible booking date here]. All travel (departure and return) must be completed by [insert end of travel date here] and is dependent on the carrier’s available flight schedules. All flight applications have to be received at least 30 days before the first date of travel. The offer is not valid for journeys during peak periods and over Christmas Day and New Year’s Day. Some periods (e.g. religious and school holidays) and dates may be restricted depending on the chosen destination and travel time. The availability of flights may also be restricted by special events, trade fairs or local holidays.

What is the minimum and maximum stay at my destination?

The minimum stay at your destination is two days including a Saturday. The maximum stay is 30 days. 

Can I give my free flight away to a friend or partner?

No. Vouchers are personal and non-transferable. Bookings cannot be requested or made by third parties and flights may not be booked by third parties using the name of the participant.

Can I exchange my free flight for the value of the flight in cash?

No cash alternative will be offered in exchange for the voucher or promotional offer. Vouchers have no monetary value.

What do I need to be aware of when choosing my three travel dates?

When choosing your three travel dates, please ensure that your first chosen travel date must be at least 45 calendar days away from the date the form is posted. Your travel dates have to be in different months and 30 days apart from one another.

My friend also has a free flight voucher, can we fly together?

No. Vouchers cannot be used in conjunction with one another.

Can I chose my flight times or airline?

No. The choice of carrier, flight times and route is at the sole discretion of The Organizer. The Participant is not entitled to demand a particular carrier, flight time or route.

How much time do I have to apply for my free flight?

Your application has to be received 14 days (date of postage) after your qualifying purchase in order to benefit from this free flight offer.

Do I have to send in the original purchase receipt?

Yes. The original purchase receipt of your qualifying purchase is required to process your free flight application.

Will there be any additional cost?

Your free flight will be booked at no cost to the participant Your carrier base fare, taxes, passenger duty, fuel surcharges, service charge and airport fee will be covered by your free flight. All other costs associated with the flight will be borne by the Participant and are excluded from the promotional offer. Such other costs include, but are not limited to any baggage or other charges made in connection with the flight or in addition to the fare such as any insurance, any additional fees for card payments, any fees for hotel, car hire, airport transfers, taxis, car park, seat upgrade, food and drink, visas, immigration documents or any other additional services. The Participant must pay for all additional services, additional passengers and cancelations or alterations via a credit card in their name.

Can I make any changes to my flight after it is booked?

No changes or cancellations of flights are possible after the booking has been made.

When will I receive my booking confirmation / ticket?

Once you have accepted your offered flight (and paid for any additional passengers or charges if applicable) we will book your flight for you and send you your booking confirmation as soon as possible. Please be aware that bookings can’t always be made immediately after acceptance of an offer.

I have further questions.

Please refer to our contact form on [campaign URL]. You can also contact us on [campaign freephone number] Monday – Friday, 11am - 7pm.